Pathetic Service Delivery

I app**** for a package last week. Agreed on a date for the installation of the line and everything. This was suppose to be done today. First of all I was told I would receive a sms with my username and password that the technician will require. Till date nothing has been received. This morning the Technician contacts me and all is well he is on his way. I left my workplace to go and meet the guy, to my suprise no one pitched. He called me back to advise me that he is in Sandton at the residence that was entered or on his job card. I live in Fourways not Sandton. So apparently the consultant captured my information incorrect even though I handed proof of address to her. How can you capture information wrong if it is in plain black and white? The technician then advised he sent the job card back to the branch and they will contact me to set up a new appointment - nothing has been done, and they expect me to pay a full months premium for this month with this type of service, when there is only a few days left in this month. No ways! please get this right I am really not impressed with the initial service - wonder whats going to happen in the long run.