Pathetic Service Delivery!

This complaint is being lodged on behalf of my mother, Mrs P. Paton, who does not have a Hello.peter account. <br> <br> My mother, Mrs P. Paton, has a Telkom account in which she is provided with ADSL service. Currently she is on the fastest speed which is 10mb/per sec and she does online teaching with this. There is a problem on the line such as slow upload and continuous disconnections. She had lodged a complaint in order to have this issue fixed on 17 December 2015. Since then she has made numerous phone calls to follow up on this query in which she has been given a runaround by various consultants and told many different stories. On numerous occasions she has given her cellphone number yet she is always asked for her number. She was informed that it would take seven working days, from the time the complaint had been lodged, to fix the matter however when she spoke to the manager, Mr Kenneth Govender, he told her that there is no turnaround time for the matter to be fixed. <br> <br> This type of service is unacceptable and pathetic given the amount of money that Mrs Paton pays for the download speed she makes use of. She is unable to teach and earn an income as a result of Telkom's complacency.