Pathetic service delivery

I reported my ADSL/telephone line down on 15 November and have had ZERO satisfaction in restoring both telephone and my ADSL line despite several calls to the 10210 number.<br> I reported the fault to my ADSL supplier (MWEB) on 16 November who have also had no joy in getting a response out of Telkom.<br> This is completely unacceptable in an electronic age. A simple check of both line and exchange connection should have established there must be another problem yet I have had no communication from a Telkom representative to set up a Technician visit.<br> Although expecting at least a 25% credit to my my account from my ADSL proviser, I will also expect the same for the line rental from Telkom.<br> Is this not typical of an inept governmental monopoly where service has become subservient to political agendas?<br> If not, fix the problem and stop spending more public money on advertising services that you are not able to deliver