Pathetic service defined by telkom

After trying to cancel my account on 4 separate occasions first starting in August last year I still have not had my account cancelled and the account is being penalized constantly. The initial cancellation e-mail address is now invalid and I cannot phone 10210 as I no longer have a landline and refuse to pay even more for something that should have been sorted out months ago. I have no idea how I am expected to cancel or rectify anything without sitting on hold for hours and being charged for their incompetence. To make this clearer here is a copy of the last e-mail I attempted to send to them:

To Whom It May Concern:

Please could someone assist me with cancelling my account, I have tried on 3 separate occasions dating back to August last year and my account has still not been cancelled on the appropriate date. I attempted to cancel initially in August but the consultant told me to merely send an e-mail to this address, no form was mentioned. After sending an e-mail here and waiting over a month nothing was processed, we then recontacted telkom where yet another consultant gave me the same response. I attempted to send the e-mail to the consultant as they requested and never heard anything from them. Upon phoning a third time after a final demand was made on my account I finally reached someone who made mention of the form that had to be completed. They stated that I need to complete the form dated the initial cancellation date and send it to him. He then said telkom would lodge a dispute on the account to refund all the charges that were made after September as well as the penalties on the account. I did this and heard nothing from him until I followed up with him only to find out he has now left telkom and my problem is still ongoing and absolutely no progress has been made. This has become a huge issue as my account now is sitting in the R4000-00 mark when I should only be paying for half a month of service as a credit was to be passed on my account as the line was down for 3 weeks before the cancellation.

Please rectify this asap as I do not wish to waste further time contacting telkom for what should have been a straight forward process in the beginning. The cancellation form dated for 28th August is attached as well as a certified ID. Please also forward this e-mail to someone in your accounts department so this whole mess can be sorted out and my account credited for all the overcharges, penalties and the outstanding credit amount. certid.pdf

telkom.pdf

Regards, Brent Raftopoulos