Pathetic service, deceiving and Lies
<p>Ref# ********** 97 - June 24, 2016. I phoned sales 10213 to inform them I will be relocating and that my land line including the ADSL needs to be moved to the new location on the 1st of July 2016. </p> <p>On the 1st a Telkom representative came to install the line but with no luck. There was a problem and he needed to log another call to get the problem resolved.</p> <p>As the month came to an end another 3 engineers was at my new location to install the line with no luck. Every time something else was wrong.</p> <p>This call has been escalated to numerous supervisors including a Mr Thapelo. People on the call centre I spoke to and promised heaven and earth they will call me the same day to resolve the issue was Dylan Lecordier and Nukelisiwe.</p> <p>Today is the 13th of August and NO installation date can be given.</p> <p>The last call to Telkom on the 12th of Aug confirmed that the work that needs to be done have not been allocated and they can’t tell me when the work will be done. They can’t even get hold of the last engineer that came to my house for more than a week.</p> <p>HOW ON EARTH CAN A COMPANY OPERATE LIKE THIS???????</p> <p>I have now came to the point where im looking for a new service provider that have no dependencies to the Telkom network. Friends and family knows my frustration and already convinced 2 people not to use Telkom. I surely hope someone HIGH in Telkom reads this and investigate into this order ref # for ALL the finer details.</p>