Pathetic service, deceiving and Lies

Item: Telkom
Rating: 1

Pathetic service, deceiving and Lies Ref# ********** 97 - June 24, 2016. I phoned sales 10213 to inform them I will be relocating and that my land line including the ADSL needs to be moved to the new location on the 1st of July 2016. On the 1st a Telkom representative came to install the line but with no luck. There was a problem and he needed to log another call to get the problem resolved. As the month came to an end another 3 engineers was at my new location to install the line with no luck. Every time something else was wrong. This call has been escalated to numerous supervisors including a Mr Thapelo. People on the call centre I spoke to and promised heaven and earth they will call me the same day to resolve the issue was Dylan Lecordier and Nukelisiwe. Today is the 13th of August and NO installation date can be given. The last call to Telkom on the 12th of Aug confirmed that the work that needs to be done have not been allocated and they can’t tell me when the work will be done. They can’t even get hold of the last engineer that came to my house for more than a week. HOW ON EARTH CAN A COMPANY OPERATE LIKE THIS??????? I have now came to the point where im looking for a new service provider that have no dependencies to the Telkom network. Friends and family knows my frustration and already convinced 2 people not to use Telkom. I surely hope someone HIGH in Telkom reads this and investigate into this order ref # for ALL the finer details. AND SO THE TELEPHONE CALLS CONTINUE: 10:47 AM 15/08/2016 I phoned Telkom 10213 again, this time speaking to a lady by the name of Mombali. She checked the system and saw all the escalations. She informed me that she needs to cancel this Ref# ********** 97 and log a new one. So she puts me on hold for 20min +-. I get my new reference number Ref: ********** 85. 02:48 PM 17/08/2016 I AGAIN phone 10213 and get told the new installation date will be 22/08/2016 followed by an SMS to confirm. Monday, 12:39 PM 22/08/2016 nobody pitched for the morning appointment as arranged with Telkom. So I phone 10213 AGAIN!!!!!! Spoken to a lady by the name of Angel. 1min into the conversation the line drops. 12:40 PM 22/08/2016, phoned 10213, Line dropped! 12:42 PM 22/08/2016 phoned 10213, Line dropped! 12:44 PM 22/08/2016 phoned 10213, spoken to Eli Naidoo. System down, must phone back in couple of hours. 12:52 PM 22/08/2016 Phoned again, spoken to Shaun Pillay. System down still. Advised to phone back in 10 min. 12:59 PM 22/08/2016 Phoned again!!!!!! Agent Liyanda Mjapha phoned technician who advised they phoned me but the number they phoned was WAY different as to the number on the Telkom system. When I confirmed with the helpdesk they confirmed my cell nr was correct on the system. I also get ALL the SMS`e from Telkom??? Technician was advised to go back to my house. At +- 13h30 the technician arrived. Before he even started to test / find the line he showed me that there is no spare available on the DP. ***??? 10:45 AM 23/08/2016 Phoned 10213 again. Spoken to Palisa. She also advised “No spares available, cant tell me when this will be fixed?! I must wait for SMS from Telkom. Tomorrow is the 24 of August. Then it will be 2 MONTHS since my 1st call to Telkom! I will post this complaint to the Telkom website, hellopeter and ALL social media websites I can find UNTIL someone can tell me WHAT THE HELL IS GOING ON AND WHEN WILL I HAVE MY LINE + ADSL INSTALLED???????????

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