Pathetic service

Don't know where to start. I was due for an upgrade, I called Telkom, did the application and I was told to submit documents which I did on the 9th Nov. no response thereafter.

I called to follow up was told the vetting process is done I should wait for delivery. I waited and waited no response. I called them again then I was told there was no stock available then to my surprise I received an email to say I should submit my capitec bank statement. I responded that I don't use and I've never used capitec then I was told my application will be cancelled.