pathetic service !

On 01.10.2019 I upgraded my contract with telkom telephonically the consultant advised me that there is no copy of contract only the call . Now when i try retrieving the call I am unable to do so I recieve less data each month than what I am paying for when i call the offices i am transferred from pillar to post and each time no one is able to assist No one is able to fix the issue yet i must pay every month for something i am not recieving the benefits of When i ask how much is it to cancel this contract due to incorrectness i am told about penalties and and how can i 1st pay for something that is incorrect and 2ndly be charged penalties to cancel should the correct upgrade have been done there would have been no issues

called today 08.01.2020 at 1:10 PM and spoke to precious on 081 180 who could not assist me and wasted my time for 22 minutes -who told me to go to a store since the call center cannot help me

I am extremely frustrated since no one is able to assist me and i am told to go to a store when my upgrade was done telephonically -

I am not prepared to continue paying for this every month since i am not getting what i requested which should be 80GB an d not 20GB of data a month this contract must be cancelled since it was done incorrectly and should not be my responsibility to pay for penalties