PATHETIC SERVICE

Last year on Dec 2020 I upgraded from LET to Fiber special of R499 p.m, I signed up with Luthando Gqabul and I was promised that the special has a 3 months non payment grace period, in Dec the normal LET sub was taken I didn't have a problem now in Jan 2021 I got a statement dated 09/01/2021 for account no: *** for the amount of R303.49 that will be debited on the 01/02/2021..i then took the statement to the Telkom branch to Kolonnade PTA on the 13/01/2021 and the consultant by the name of Messiah Tlou did log a call for me for someone from CS to contact me, the very same day a lady from CS did contacted me but said that she's not dealing with Fiber will escalate my quiry to Fiber dep..I waited till nothing from fiber dep called..on the 27/01/2021 I went again to Kolonnade Telkom branch to do follow up and I was given a call to CS and I spoke to Andile Buwa who was very helpful and he escalated my quiry and promised that someone will attend to my complaint...today 29/01/2021 I received below email : Dear Telkom Customer,

We trust you are well.

RE: ***

Thank you for your email dated 27 January 2021 , the content is noted.

Kindly call billing on 10210 - option 2 for the below query and log a dispute .

We would like to apologise for the inconvenience.

Kind Regards, Managie Govender Senior Associate : 10213/Fulfilment Customer Value Management Telkom Park – The Hub 61 Oak Avenue Centurion 0157

This really frustrated me to think how many calls have I made and emails that bounced back, going to the branch and waited in long queues to be told that I need to call again.

My frustration is that Telkom is billing me for 2 subscriptions under 1 residence and I only got 1 subscription.

This is a fault on their billing system and now the sales agent cant assist me on this he's not responding to my messages..the branch cant assist me either, Customer service cant assist me either their escalation is not resolved.