Pathetic Service!

If i could, I'd rate this zero.

We recently went into the Galleria branch and queried if fibre was available in our area to which we were given the go ahead by the person who assisted us. He confirmed that fibre was available in our area, to which i spent over 30 minutes in store completing my application for it.

I was then told that it would take up to two weeks for a technician to come through. I decided to give telkom a call today wondering why i haven't been contacted yet by a technician only to be told my application was canceled due to the fact that fibre actually isn't available in my area yet! At this point we had already canceled our LTE contract as well as we were under the impression that Fibre would be installed in our household by now. I find this so frustrating as we weren't even made aware that they had just canceled our application! This is really terrible service. I even tried contacting the number provided for the Telkom Galleria store only to be told that number no longer works and they do not have a landline or contact number. This is so frustrating and ridiculous.