1 reviews | Active since Jun 2017
Pathetic service/communication
<p>Dear Telkom</p> <p> </p> <p>My internet AND landline has been off 3 weeks now. I'm still waiting on a resolution. The debit order was deducted yesterday but my service is still off! What is the problem???? Why am I paying for uncapped service and receive no service and no explanation?'???</p> <p> </p> <p>Fault 920CWK090517</p> <p> </p> <p>This is absolutely ridiculous </p> <p> </p> <p>I will be disputing the debit order!</p> <p> </p>
Good day Noleen,
If this fault was caused by cable theft and cable theft takes longer than an ordinary fault. Then WHY was the debit order still deducted 3 weeks after the query was logged???? Ive had absolutely NO INTERNET ACCESS AND NO TELEPHONE CONNECTIVITY for fhe last 3 weeks but Telkom STILL debited my bank account!!
Why hasn't I been given a similar/proper answer to this when enquired with your customer care??'
If Telkom knew that this problem takes longer than normal to fix, WHY DID YOU GUYS STILL DEBIT MY BANK ACCOUNT??
How long does it take to replace cables? What is the estimated time to fix this problem? Will my bank account be debited AGAIN next month without receiving service from yourselves?
Regards
Alec
Good day Noleen,
If this fault was caused by cable theft and cable theft takes longer than an ordinary fault. Then WHY was the debit order still deducted 3 weeks after the query was logged???? Ive had absolutely NO INTERNET ACCESS AND NO TELEPHONE CONNECTIVITY for fhe last 3 weeks but Telkom STILL debited my bank account!!
Why hasn't I been given a similar/proper answer to this when enquired with your customer care??'
If Telkom knew that this problem takes longer than normal to fix, WHY DID YOU GUYS STILL DEBIT MY BANK ACCOUNT??
How long does it take to replace cables? What is the estimated time to fix this problem? Will my bank account be debited AGAIN next month without receiving service from yourselves?
Regards
Alec