Pathetic Service - Cancelled Upgrade
<p>I went into the Chatsworth store to take up the uncapped LTE package abount a month back.</p> <p>I already had a telkom line and adsl package, the lady i spoke to advised me to cancel both and come in with the relavent documents to take up the LTE package a few days later.</p> <p>I did the cancellation as she requested on that day,</p> <p> </p> <p>Upon returning to the store, I was advised by another consultant that uncapped LTE was not available in my area, how the initial consultant could have not known such a basic check is required is beyond me.</p> <p> </p> <p>After some discussion, we decided to reverse the cancellation and take out the 10 mbps adsl package that was on special. He advised me the cancellation was reversed and the line will be upgraded soon.</p> <p>It took about 2 weeks but the upgrade went through.</p> <p> </p> <p>Except today someone at Telkom has decided to process that initial cancellation. Now I have no phone line or adsl at home. Since I also work from home instead of the office, I cant really do anthing.</p> <p> </p> <p>I then called Telkom today and Spoke to a Wiseman Nzama who advised me this is my fault as I requested a cancellation. Eventhough I had went back into the store to reverse the cancellation and upgrade the very same line which went through. How can a system allow an upgrade if its pending a cancellation?</p> <p>Clearly this was no fault of my own, even if the consultant didnt capture the reversal surely the system should have disallowed the upgrade.</p> <p> </p> <p>Now it is expected of me to take out a new package, surely with connection and setup fees attached to it and the loss of my landline number.</p> <p> </p> <p>The most Pathetic service I have ever received from a service provider, never have I received a cancelled upgrade before.I rather have no internet than deal with the incompetence of Telkom, so this may be a blessing in disguise....</p> <p> </p>