Pathetic service. Cancellation Query

Hi there,

Last year i app**** for a 10 meg adsl line. Got installed, but could not understand why my connection was so slow seeing that i have a 10 meg line. For almost 4 months i was paying for a 10 meg line but only got 4 meg speed. In October 2017 I emailed my cancellation, becaus3 my problem was not being sorted. Guess what...my cancellation has still not been processed and I am still being billed every month even though I received confirmation that day that my cancellation was received and is being processed....how pathetic telkom...I phoned in numerous times to complain and nothing...absolutely ****en nothing gets done....you are all useless!