Pathetic service - cancellation not done

<p>On Tue 2016/04/26 @ 01:10 PM an email of cancelation was sent ********** with a customer request and service cancelation form signed and filled in the relevant details. This cancelation was not adhered to even after our request and we had to contact telkom call center once again on the 20th May 2016, we spoke to pearl Mavundla she assured us that we will recieve a refund from the date of cancelation and that the cancelation has gone through, the call reference number on that day was ********** 12472.</p> <p>These pipe dream promises have still not been done and Telkom is still deducting form our bank account.</p> <p> </p> <p>Is this the type of service that we are going to receive from Telkom ? Such a giant company should surly have a better way of handling these types of queries.</p> <p>It makes me doubt this company in a huge way and am contemplating canceling my Telkom Mobile unlimited contract. </p> <p> </p> <p>How many other people need to beg Telkom to get Service.</p> <p> </p> <p>This is unacceptable.</p> <p> </p>