PATHETIC SERVICE - CANCELATIONS

I have previously complained on Hello peter to sort out a cancelation of our contract with no feedback. I have contacted the call centre in november to cancel. I asked for them to email me the cancelation amount so that I can decide whether I want to cancel or keep the contract active. You refused to give me a cancelation amount over the phone, insisting that it can only be done via email. I have emailed numerous times and not received any cancelation amount. You have put my phone off on 16 December, but still no email with regards to the cancelation amount. You expect me to pay for a service even though I haven't been using the service for 3 months. You gave me a reference no SM196487 previously saying the case is receiving urgent attention, well up do now , I still have not received any call from you. Please get someone that has the competency to sort this out to call me. I consider this contract cancelled and will not take any responsibility for any charges that I am nor responsible for. If not for the lack of information from your side this would have been sorted long ago. STOP WASTING YOUR CUSTOMERS TIME!!!