Pathetic service by unreliable Telkom at the cost

I have a business contract (for more than nine years) with Telkom with for telephone lines and an ADSL line. My bussiness and the income of my employees depend on proper communication systems. We have trouble with three of our telephone lines since 14 January 2016, and our ADSL line stopped working more than one week ago. We are constantly reporting this to Telkom and allways get the same reply. Nothing is being done about the situation and is resulting in serious loss of oncome and bussiness for the company. We are being informed evrt time that a supervisor will call us, but this does not happen. I have had it with Telkom and am in the process of moving my business to another company. I cannot associate my company with such an unreliable, incapable, non performing company.