PATHETIC SERVICE BY TELKOM. SHOCKING!!!

I am a resident of Pretoria. I have recently signed up for two Telkom mobile contracts (March 2018). My reasons for taking these contracts are simply because my Landline reception is poor in the Rietfontein area where i reside.

I have been trying to cancel my landline contract ever since March 2018 to no avail. I have underwent Spine surgery in the process but still no response from Telkom. I visited the branch at Centurion Mall and they refused to assist me. They deferred my enquiry to a call centre 10210.

I have tried on many instances to cancel. My wife also attempted the call centre approach to no avail. I called the 10210 option 3 (Downgrades) on 2018-10-02 at about 12:50 and i was spoken to by Mr Jabula, who insisted that i should have selected option 2 (Billing information). He was very rude, disorderly and unprofessional and refused to give me his surname or a reference number.

This is when i made the decision to complain about Telkoms' "PROFESSIONALSM and SERVICE DELIVERY".

We are currently paying for something that we are not using.

I will continue to persue this complaint to the highest level until i am re-reimbursed for all unnecessary billings and until i receive a written apology for the unprofessional manner in which i was treated and spoken to.

I am a very unhappy and frustrated customer of Telkom.