Pathetic service by Telkom

I contacted Telkom on the 9th of December to advise them my FIBRE router was not switching on and requested them to check what could be wrong with the line. I was told there was nothing wrong with the line I must send the Proof of Delivery for the router to proof that it was still under warranty before they can assist me, I did. After numerous and lengthy calls and e mails to them (***), I was finally told that they will send someone to collect the router, I am still waiting. One of the refs I was provided is TRJPVT007074.