Pathetic Service by Telkom

I regret to inform you about my complaint against Telkom and their services. It is now almost a month that I have been having issues with my Wifi at home. I have had an ADSL line that just suddenly stopped working, I called Telkom multiple times regarding the problem, they kept telling me that they have logged the fault and I should wait for a technician to contact me. Until someone advised me that there has been cable theft and told me that telkom isn't going to replace any cables and I should go into telkom to find an alternate solution. I have been to telkom on Thursday the 27th June and the lady told me I can come and get a wireless router with a sim card and told me I should come in the next day due to their system being offline . I went in on Friday 28th June, waited almost an hour in the que to finally get a router and sim card. I was advised that it would take up to 24 hours to activate and I should wait . This is now the 5th day and my sim card has not been activated! I have called telkom numerous times and the service I have received was absolutely pathetic. Every agent I spoke to were completely useless and did nothing to help me or to correct the situation. Yet I received my telkom bill of R600 and paid diligently for absolutely no internet or services used for this month??? I have the names of every agent that I spoke to , please could you rectify this problem as this is completely unprofessional. Telkom is the most unprofessional service provider and have staff that have clearly not been given proper training. They are unhelpful.