PATHETIC SERVICE BY TELKOM

PATHETIC SERVICE. I ordered a new telephone line on the 12th of December 2018. I received a call on the 14th to advise that the line would be installed on the 18th of December 2018. No one showed up or contacted me on the 18th. On the 20th of December, I called Telkom to find out what happened, they advised that the technician rescheduled, they will escalate- it take 24 to 48 hours to be resolved, after escalation. A week later, no response, I called in again to speak to a manager, the manager is in a meeting, no one can assist, but the agent was going to make a note to have the matter escalated again. Still no response received, I called in again on 3 December 2018, the manager is not available AGAIN, the agent can't give me a manager's name or when the issue will be resolved, the technician's are on leave. Which none of this was communicated previously, no assistance received, you cannot speak to anyone besides the agents who cannot help. Absolutely useless and patheic service