Pathetic Service by Telkom
REF No ********** . ********** 2
The above escalation number and subsequent fault reference numbers refer
My Telkom line and internet has not been operational for the last month
I have recently upgraded my line and internet package and now have to deal with this pathetic service from Telkom
I have logged numerous queries, escalated same on a number of occasions, called in to the call centre and held on for up to 15 mins a time just to get someone to realise the extent of my frustration
I think it is ridiculous to be told that this is normal, that Telkom is short staffed, that you only have 4 servicing technicians etc, etc
Really…its just one excuse after the other
If this issue is not resolved by the end of this month, kindly cancel my telephone line and internet package
Telkoms Response
9:26:17 AMNwabisa: Thank you Paul for details verified fault is escalated to a manager to assign a relevant technician . There is no technician assigned yet , there is no turn around on when the fault will be restored. We sincerely apologize for the inconvenience caused. when the services are back you are welcome to make a dispute at the biling department 9:26:47 AM You: I was told a technician is already assigned 9:27:31 AMNwabisa: There is no technician assigned to the fault Paul 9:28:03 AM You: Escalation ref ********** 9:28:15 AM You: Sinovuyo: Thank you for your time Paul .The fault has been escalated to an assigner for a technician to be dispatched.The technician will contact you to make an appointment when he/she needs to come to your premises. I have reported the matter straight to our manager review so that they can speed up the process for you.You can always check the progress of your fault using our self help options on www.telkom.co.za our self help options ,is there anything else you require assistance with? I humbly apologise for the inconvenience Paul. The escalation reference number is ********** 9:28:30 AM You: Ridiculous 9:29:34 AM You: This was on the 15th of Feb 9:30:15 AMNwabisa: Fault is escalate to the assigner to dispatch a technician , it does not say a technician has been asigned 9:31:10 AM You: So how long before that happens 9:31:49 AM You: need a phone but we will be forced to move to another provider if this is not resolved 9:31:52 AMNwabisa: There is no turn around time Paul .That will depend on what, where and how complex is the fault on the line. 9:32:03 AMNwabisa: I did advise the line is needed urgently