PATHETIC SERVICE BY TELKOM

My cellphone contract ended in July 2017 and I submitted a cancellation form in store requesting my services to be cancelled and changed over to prepaid . However up until now it hasn't been done even after submitting another cancellation form in October 2017.I keep going in store and calling customer care line; but no one is able to resolve my problem they keep saying it's a technical problem; and they will escalate it and provide me with feedback which is never done.In the mean time I am stuck with a phone that I'm unable to access as they have suspended my service****TREMELY IRATE and UPSET of the appalling customer service received..almost 6 months to cancel a contract?I believe the people in store made a Error and is covering for each other ;and in the process I have to bear the brunt!!ABSOLUTELY DISGUSTED and will NEVER recommend Telkom cellphone contracts to anyone!Might I add I'm still being debited for this and have reversed 2 months payments and was told in store that I could get BLACK LISTED as I was still using they service;as if I had another choice!?!So to take back my money is a problem for them.. yet when they giving me the run around since July it's okay?!I will be taking this further to the media as Telkom seems to ***** their customers and try to get EASY MONEY from people!!