Pathetic Service By Telkom

<p>I have paid up my cellphone contract and it has been cancelled. I was told to pay a specific amount and that is what I did but Telkom has told me that there is a credit amount that is due to me. I am waiting for this refund from November 2016. I phone in the Telkom Call Centre all the time and the agents just log cases, send emails to the billing department as they say or tell me that their supervisor or team leader will return my call but up until present I have never received a phonecall. This is pathetic for Telkom to treat their clients in this way. I find no joy up until now. </p>