Pathetic service billing query

I recently activated my telkom line. They billed me incorrectly and I subsequently queried the bill.<br> After numerous calls and wasted time on the phone they promised to get back to me in a week to resolve. I also escalated the matter and received a reference number but even that is useless.<br> <br> It has now been almost a month and I have received no feedback. Telkom's service and customer care is pathetic. I would not advise anyone to be a Telkom client. STAY AWAY - APPALLING SERVICE.<br> <br>