Pathetic Service Billing department

Good day i canceled my contract with telkom as it came to an end, i did not pre-cancel the contract expired. When i received my invoice i was billed a R400 fop a migration fee that not one consultant can seem to explain why. I laid a complaint on the 5/3/18 and still today 12/3/18 nothing. My invoice should be R300 instead its R600 double the normal amount. The consultants are ***********. Telkom has no complaints department extremely pathetic for a company. I have been calling and sending emails for 2 weeks with absolutely no response. Im fed up of being told "its being escalated" . This is ridicules that a client needs to struggle to get a correct invoice as if the fault was on my end.

I need this to be sorted before my debit order runs and then having to struggle to get my money back !!!

Im so fed up with Telkom utter **** Service!!!!!!

Afiyah ********** 779