PATHETIC SERVICE!!!

I just want to say that i am very disappointed in TELKOM SA. i have been a loyal client of them for over 10years now. A few days ago all my networks went offline so I have had no internet. I contacted telkom sa and i was transferred 11 times. each and every person gives me a different story. eventually i came to someone that actually said that i have a credit on my account of more than R2000. i was then informed that my network will be RE-ACTIVATED within 24-48 hours. and guess what!!!! NO INTERNET!!!! I called them again and another person just informed me that my account will take 7-14 days to be activated again!!!! I AM BEING PUNISHED FOR AN ISSUE THAT WAS NOT EVEN MY FAULT!!!!! I HAVE DECIDED THAT AFTER 10YEARS I AM GOING TO TAKE MY BUSINESS ELSEWHERE IF THIS ISSUE IS NOT RESOLVED WITHIN THE NEXT 24HOURS!!! OLONGO WENYI *** AND HERE IS THE REFERENCE NUMBER FOR MY LATEST CALL ***. I EXPECT FEEDBACK ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!