Pathetic Service

Landline stopped working,we logged a complaint on the 11 February.Technician said the cable will be replaced within 2weeks.its been a month and the fault has not been repaired.An sms was sent on the 16 February that it is fixed but it hasn't.Several calls have been made to Telkom and the service has been pathetic.A technician apparently hasn't been assigned till date.When stating to customer service that we will not be paying the months rental they tell us to call the accounts department.EXTREMELY PATHETIC SERVICE. They cannot even advise the way forward.