1 reviews | Active since Apr 2015
Pathetic Service - Battling for 60 days
Issue started on 27/02/2015. 2 months now and still unresolved. Even managers at the store don't really assist in resolving any issue. Ordered the Telkom Premium Package on 27/02/2015. First order was cancelled don't know why. Then after several calls to find out status was told there was no ports, yet I do have an existing line. eventually upgrade happens without my knowledge then courier delivers rest of items but there are missing items. Called several times to get help. get shunt from pillar to post. was asked to go to store to collect missing simm cards. simms could not be activated. have been battling to get simms active since Sunday 26/02/2015. Store manager Gordan Mackenzi rude and very unhelpful. As thing stand, both data simms as well as both mobile minute simms are not active. Store manager calling me back since yesterday. I called this morning again and he took my details, that was 4 hours ago. 60 Days and counting - problem still persists despite about 20 calls and hours on the phone trying to resolve. despite driving to the store to resolve.<br> Have a full history of the issue - too limited space to complete the full detail. CALL ME !! <br> <br> <br> <br>
Thank you for making contact with us.
Please be assured that this matter has been escalated for further assistance. Your reference number is SM108485.
Regards,
Busi Tshabangu
Telkom Social Media Team
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Thank you for making contact with us.
Please be assured that this matter has been escalated for further assistance. Your reference number is SM108485.
Regards,
Busi Tshabangu
Telkom Social Media Team
***
