Pathetic service

I started to call Telkom customer care from 25/02/2025 for downgrading my data bundle, unfortunately they said they have been offline, visited the nearest branch which is Botshabelo several times and they told me the same story, The lady that she knew her self-told me that she will assist me via the phone she even make a copy of my ID, The same Friday she asked me to call so that she can assist she told me that she can't assist via the phone. Joo this people don't respect us shame, imagine I am driving to visit Botshabelo as where I am staying there is no Telkom, and she saw me several time while the took more than two months being offline. on the 25April 2025 I managed to be assisted at Customer care for down grating unfortunately the lady did not tell me that it's going to be a new sale, and I still have to pay the carry over for 2 months I think, does it make sense that I am now paying R631.33 instead of R428 without a data, the were no transparency at all. Telkom service is so pathetic, I can't even recommend any one to them, all they want is a sale. I really need my money back. Incident now downgrading: ***A. It's easy for them to take my money like that. She should have told me that she can assist me with down grade, but I am going to pay more than enough without getting any data, so that I can just wait until July. Where is the human being guys?