1 reviews | Active since Feb 2017
Pathetic service
Telkom is not fulfilling their promises, what a bad service I have received from them, its been 4 months now battling with the same issue, I have a contract with telkom & up to date with my payments, I only recieved all network minutes once that was in October after my first escalation for both phones, in November I didn't recieve my minutes, only recieved now in Dec on the 084... The 065 number still nothing... I'm not pleased at all as no one called me to apologize or explain what will be the way forward even after i had recieved the 1st minutes in October , I've told my query has been escalated several times with case#***4 and that the case is still open but nothing is done to resolve it. My acc number is#***... I recently called again last week Monday 2 Dec and I was advised the same thing, that the matter is escalated again and should give it 24 hours. Its way past 24 hours and no one has called for feedback whatsoever... I'm disgusted by this kind of service, its really pathetic, you can even hear that the consultants are trying to make-up some story by saying its escalated, but actually no one cares as you hungup. That's the kind of service one gets from Telkom...not sure if this is the way of them showing they don't need me as their customer...
Unhappy customer!!!!!
Telkom is not fulfilling their promises, what a bad service I have received from them, its been 4 months now battling with the same issue, I have a contract with telkom & up to date with my payments, I only recieved all network minutes once that was in October after my first escalation for both phones, in November I didn't recieve my minutes, only recieved now in Dec on the 084... The 065 number still nothing... I'm not pleased at all as no one called me to apologize or explain what will be the way forward even after i had recieved the 1st minutes in October , I've told my query has been escalated several times with case#**********4 and that the case is still open but nothing is done to resolve it. My acc number is#**********41... I recently called again last week Monday 2 Dec and I was advised the same thing, that the matter is escalated again and should give it 24 hours. Its way past 24 hours and no one has called for feedback whatsoever... I'm disgusted by this kind of service, its really pathetic, you can even hear that the consultants are trying to make-up some story by saying its escalated, but actually no one cares as you hungup. That's the kind of service one gets from Telkom...not sure if this is the way of them showing they don't need me as their customer... Unhappy customer!!!!!
Telkom is not fulfilling their promises, what a bad service I have received from them, its been 4 months now battling with the same issue, I have a contract with telkom & up to date with my payments, I only recieved all network minutes once that was in October after my first escalation for both phones, in November I didn't recieve my minutes, only recieved now in Dec on the 084... The 065 number still nothing... I'm not pleased at all as no one called me to apologize or explain what will be the way forward even after i had recieved the 1st minutes in October , I've told my query has been escalated several times with case#**********4 and that the case is still open but nothing is done to resolve it. My acc number is#**********41... I recently called again last week Monday 2 Dec and I was advised the same thing, that the matter is escalated again and should give it 24 hours. Its way past 24 hours and no one has called for feedback whatsoever... I'm disgusted by this kind of service, its really pathetic, you can even hear that the consultants are trying to make-up some story by saying its escalated, but actually no one cares as you hungup. That's the kind of service one gets from Telkom...not sure if this is the way of them showing they don't need me as their customer... Unhappy customer!!!!!