Pathetic Service - awaiting credit

I signed up for 2 x contracts with Telkom. A Fibre and a Modem Line. Both contracts were never activated by Telkom, and I was unable make use of them. Upon querying for 6 months, lines were still not activated and I was paying for a service I could not use.

I then sent a letter of cancellation with all documents required. I followed up with a call and I was informed the investigation was complete, and there is no usage on both lines, I will therefore be credited. A month later, I went to Telkom to aply for unlimited data line, and I was informed I have been handed over to collections!

I am still not credited and I am still paying, 3 months back, I cancelled the debit order and now I have been handed to Debt collectors.

They call for recoverables, I re-iterate my story, they request proof of cancellation and then silence for a week or so. Then the situation repeats itself!

I am still getting charged and attempts for my account to be debited, for 2 x contracts never activated. We are now almost a year later!

I need to move on, I need an unlimited data line and I am in this frustrated situation.

I find this completely inefficient and unprofessional -- Telkom.

I hope someone could contact me to resolve this issue, pass a credit, refund me and sign me up to the unlimited data line. P