Pathetic service/attitude

I had a problem with my new phone and required assistance so i contacted the call centre via the online chat. I was assisted by an agent named Zanele. She gave me info on how to solve the problem. I needed clarification on the info provided so I asked your agent a question which she didn't bother to answer and proceeded to ask me if there's more assistance i need - what the heck is that? <br> <br> Then after she answered my question, not fully...i had to ask her for further clarification which she proceeded to give (why not give a client exact instructions, not obfuscated stuff?) Then after a couple of seconds, as i was still following her instructions on my phone, i just saw a message from her side stating, 'due to no response I will terminate this chat' and the chat was terminated. <br> <br> I'm not sure if this the type of service i should expect from telkom or this is how your staff is trained. I'm left appalled at this pathetic service i received. If this is standard procedure for your call centre agent then accept my apologies, Telkom will not be a service provider i'll be recommending to my circle. PS: You are welcome to check the chat history and check the elapsed time between communicat