Pathetic Service at the Call Centre

after being hounded to buy a router and considering how much data I currently use at home, I decided to get the Telkom Router B593. The after sales service was shocking and why wouldn't it be - they had my money when I signed for the router. I went to Telkom office 2 weeks after I got the router as It took me so long to find out what their customer service number was. when I went to the Telkom office on CT CBD on a Saturday - I was helped by a guy who seemed like we had interrupted his internet surfing time on youtube. he (reluctantly) helped us and we were on our way. So on this Saturday the router worked. One week later, the router stopped working and I called into the call centre, before the customer service assistant even asked what the problem was she - she wanted to verify personal info. I was so livid. eventually I explained my story. She then advised that the simcard for the router was suspended but that all I had to do was go into Telkom (ai again) - and ask for a sim swap which they can do. When i got to Telkom store in century they said that the account was suspended and that the Telkom call centre person should've been able to assist. Telkom, please call me!