Pathetic Service at Telkom Westgate

I went to Telkom Westgate on Heritage day to do a sim swop. I got the worst service twice. First time I went in got a ticket a few minutes after standing in the queue thinking the machine doesn't work, but somebody came and I was given a ticket saying estimated waiting time is 04 minutes, it turned out to be 12 minutes (misleading info) . I told the consultant that I want to do a sim swop, she did not seem eager to assist and she asked if I had a proof of registration and I said no. She asked that I go and do it at the bank. I asked if I can email it to her, and she said no. I had another consultant in the same store last month who went out of her way to assist with another sim swop that I had to do and the process was so quick and hassle-free she just asked that I email her the proof of address and the sim swop was done within minutes. Back to yesterday I go and do a bank statement at the bank that obviously cost me money and time bcz it was a public holiday so the ATM's were full and banks closed. I go back to the store and get a ticket number and again the ticket says 04 minutes but I decide to take a seat after 10 mins. The lady that assisted me was busy with earlier had a client, but after finishing with the client she went to the back and never came back... I waited for the ONLY other 2 consultants that were available to be free. I waited for about 30 mins then finally it was my turn, or so I thought.... The consultant decided to call other clients without using the ticket system, she didn't even say next she just asked them to come. I got infuriated by this and I went to tell her that I was supposed to be next, as those people came after me. She didn't even have a sign of remorse and had the audacity to say she will assist me AFTER she is done with the people that are supposed to be after me. I reiterate what I said and ask her why she didn't use the buzzer, and she says it was too noisy, I then tell her that the previous consultant used her voice to call out the numbers why couldn't she do the same, she said she thought I was already assisted, which was a lie coz there was only 1 other consultant and he had a client in front of him. She was busy arguing with me as if I did something wrong, whereas she was the one at fault here. Even after the full-on ARGUMENT that we were having she still maintained that she would assist me after the client that was infront of her. It was only after the client said its fine she can assist. I work in the client service industry, I would NEVER have an ALTERCATION with a client. She finally assisted me and the first thing she asked me was for the proof of address and I gave it to her, and then she asked me for my ID. I told her I have app**** for it and I have a certified copy of my ID as well as an affidavit confirming that I have lost my ID and how I lost it but because we had the argument a few seconds ago, she was more than willing to dismiss , unassisted. a complete waste of more than an hour, bank charges and transport costs not to mention a rude, and un-assistive consultant and the worst service or should I say lack thereof. I was so ****ed that I gave myself a day to get over what happened so I could write this email as emotionless as I could. I almost reversed my debit order today, as I am paying for a service that I'm not using. I have 2 contracts with Telkom, why cant you use the affidavit or the other details from the other contract to confirm if I am the correct person, so now I'm paying for contract minutes that I haven't used and that are gonna expire within 6 days.