Pathetic service at Telkom towards Pensioners.

I have had such a bad experience with Telkom. My landline has not been working from 22 August. I phoned the consutant, Nosipho and she advised that cables were ******. The technican Karen has sorted the cables out but we must buy new phones, new phones that work with WiFi. There is nothing wrong with the phones we have, we are pensioners who cannot afford data and Wifi. The reference was ***7. All I want is my landline to be restored, my llandline is ***. Can someone from Telkom please resolve this query urgently.