Pathetic service at Telkom drop calls and advertising offers on website that's no longer available! Misleading advertising;

I was on the call with Telkom on behalf on my dad who has a contract with telkom 4days in a row for a total of 8hrs in total twice my call was dropped by an agent the other two Said sorry it's the wrong department but didn't transfer me to the correct department. I do understand it's covid-19 and I need to be patient but how on earth do u get to speak to someone to upgrade your contact to the fibre package of R649.00! When I spoke to the lady person she tried to tell me it's no longer available then why is it still on your website. I demand a upgrade of R649 unlimited WiFi and do not even tell me it's not available. I expect a call from a senior on *** as this behaviour is unacceptable!