Pathetic service at Telkom @ Greenstone branch

To whom it may concern,

I was really looking forward to joining the Telkom network but, right now I feel like joining any other network because your customer service sucks!

I would like to lodge a complaint against the Telkom branch @ Greenstone mall.

I have recently app**** for 2 contracts which was approved (approval received via email from the sales consultant to pick up both phones) but, to date I don’t have any in my possession.

Firstly I dealt with a consultant named ‘Victor Ribeiro’ on 2017/08/26. He was friendly however, had no gumption or energy to even explain the products of the service provider efficiently (hates his Job). To my disappointment the application was declined. I then visited the store the next day(2nd time), 2017/08/27 and your store was allegedly ****** whilst I was next in line (in store @ the time) & you guys were unable to continue with business (understandable).

I then, visited the store on 2017/09/09 & dealt with a consultant by the name of Andy Motsielwa.

Andy assisted me with the application for my 2 contracts which consisted of 2 Samsung J7 (1 black & 1 Gold) Top up contracts.

Telkom required a letter from my bank as proof that I have an account with them as if. My bank statement was not enough however, letter was gladly provided.

An email was received from Andy (sales consultant that both the phones are ready for pick up @ Greenstone branch.

I went to pick up the phones on 2017/09/26 (3rd time) but, to my disappointment, Andy was out of office (confirmed by a lady consultant) on that day. Apparently only he has access to his sales safe.

I gave you guys grace & decided to visit you guys the Next day, 2017/09/27 (4th time).

I was assisted by Dimpho Mabula as, Andy was out of office.

My sincere condolences goes out to Andy due to the Loss of his father.

Dimpho, had requested my ID & confirmed that both contracts have been approved. Apparently Andy had messed up one of the contracts but it wouldn’t be a problem. She made me sign a declaration form (proof of collection) which, I had to demand back when I was forced to leave your store. That serves as an act of forgery.

She made me stand there for more than an hour (hardly ever conversed therefore, no customer facing experience). She comes back and says that they do not have the Gold phone so, I said give me 2 black phones (no issues). She then goes away for few minutes , works on her PC (no words said) she communicates with one of colleagues asking “how does the Samsung Power Bank’s look” (no knowledge of the products she is selling). They both establish that they don’t have any stock but never told me, the customer (standing right in front of them).

She then goes on to say that they only have 1 black phone now…. over 1 hour later (she thought she’s dealing with some uneducated person that’s going to believe such *******). She confirmed everything is fine in the beginning of our engagement!

She goes on to say that there is only 1 Samsung J7 phone per store in the entire Gauteng region!

Are you serious? Is this professional? Is this how you guys do business?

I eventually was forced to accept only 1 phone. She then adds to my raging anger & utter disgust with Telkom, when she says she cannot give me the black phone (right in front of her on the table) because her system is stuck.

I asked her to use her colleagues computer (next door to her) she refused to with such an arrogant attitude.

If you don’t like your Job, quit woman (don’t waste my time & other customers to follow with your utter inexperience).

I asked for a Manager whom is allegedly supposed to be Pam Makamu whom, was very conveniently out of office @ that moment. What kind of management is happening in that store? Your staff are out of line, You out of Stock, You not even present to take charge? Very concerning I Must say…

I want both my phones together with the power banks to be delivered to me as I cannot deal with such incompetency. Waste my time, my fuel (traveling cost) to entertain you guys anymore.

Catch a wake up! & give me what was promised!