Pathetic service @ Telkom

On the 27.11.20 i telephonically upgraded from LTE to fibre.. within a week i received the fibre rooter, but thats were it stopped.. phoning everyday.. no luck for assistance to activate my fibre.. Agents @ Telkom tells me that i must phone frogfoot.. (note I must phone).. Frogfoot tells me that my service provider which is Telkom, must call to arrange for a technician to install the fibre.. from one call to another, i just dont get any service.. HELP.. how hard can it be to do once job and provide professional services to a client.. what do i need to do to get assistance from anyone at Telkom.. number in question is ***