Pathetic service at Telkom

<p>I am so dissatisfied with Telkom's customer service. My account was not debited on two consecutive months, so my balance kept increasing (interest included). I called Telkom and no one could give me a reason as to why this was happening. I was given a case number, and someone was supposed to get back to me within 72 working hours, but no-one did. I called more than 4 time after receiving my case number, trying to find out what the error was, cause it was evidently not on my side. 3 weeks passed before I got a response via sms, informing me that the problem had been resolved. No apology for the inconvenience or even an explanation as to why I was inconvenienced. </p>