Pathetic service at Telkom

I'm still waiting for my line to get fixed, reference 346ARK150316. Telkom, your service is pathetic. I don't want your apology, I want my pro rata refund for my slow adsl rental since 2 weeks ago. I cannot pay for a 4 Mbps line if I get less than 1 Mbps.<br> <br> And getting this pathetic general response does NOT help me... <br> \We would like to assure you that the matter is receiving priority attention. We thank you for your patience while we continue working towards resolving the query and assure you that updated feedback will follow once same is on hand. (during normal office hours) ^MG\"<br> <br> I want my line fixed NOW! And I want my refund for the days I had slow internet."