Pathetic service at mall of the south telkom

If you would like to have a miserable experience visit Telkom mall of the south. I signed for a contract for a samsung S25 ultra on a friday and I was promised the phone by Monday. On Monday I did not receive any communication from the store. On Tuesday I was notified that they do jot have stock. I followed up the next Friday to be told there is still no stock and I can cancel my mandate if I wish. The sales person was quiet rude and at thsi point I should have walked away. However there was an apology and I let things be. I did call the manager however he was not very helpful and after informing him that the contact number on his website for mall of the south is incorrect he said I should look for alternate numbers. They did source the phone on Friday. After receiving the phone the battery is taking over 2 hours to charge on a fast charger. I messaged and was advised that I need to come on. I went in yesterday the 22.10.2025 and the technician wanted me to pay her R150 to press the update software button. They were very unhelpful and I left to go home and update the software. The manager sat between his team and played on his phone while there were customers in the store and the staff could not even properly explain the process to get the phone started or cancel the contract. The service is in my opinion pathetic and I honestly regret going with telkom. If I could give them a zero rating I would.