PATHETIC SERVICE AT MALL OF AFRICA

Good day,

I have upgraded my contract on 6 August 2019 at the Mall of Africa store. The consultant that did my contract was Tlou Seopa. Since the upgrade, the CLI has not been working. I advised the consultant and there was little success to correct this. I have log a call on 7 August 2019 on the Telkom call centre and was advised that this will be sorted out and with 72 working hours. This time has passed and to date this has not been sorted out. I have called numerous time to get this resolved with little success. I have not use the device due to this issue and the sim is still on my old device. I went to the store on 17 August 2019 to cancel the contact as my issue with Telkom mobile has not been resolved. I waited more than 2 hours with little success. The manager, Eric Masombuka(so he claimed to be) firstly didn’t understand the issue on hand. I requested to cancel my contract as I am infuriated with the lack of service. He didn’t want to cancel the contract. The matter has still not been resolved. I demanded again to cancel my contract due to the lack of performance on Telkom Mobile. He took the device and till date today, my contract is still not cancelled. To add further to this situation, this contract had a 2 phones for one price deal, I didn’t receive the second phone as advertised due to them saying there is no stock, however on 17 August there is stock and they refused to give the second phone when queried. To sum it up, Telkom has false advertising and the lack of delivery on the CLI and constant call to try and solve the cli issue is not resolved. I am fed up and demand that this contract be cancelled due to breach of service from Telkom side. I called the manager today on 19 August 2019 to see if my contract has been cancelled and he didn’t have an answer.

I was advised on a later call that he cant cancel my contract yet he has my device. Please cancel my contract!!!

Regards Akish