Pathetic Service As Usual - UNABLE TO REFUND ME MY OWN MONEY!!!!!!!!!

Telkom owes me a credit of over R600 (I cancelled my Telkom service) which I requested on Thursday the 25th of July in the N1 City Store (the store staff arranged for them to call me). I was given a reference number and promised my money would be credited in approximately 48 to 72 hours. I called 10210 yesterday (06th August) to query why I had not yet received my refund and after quoting the ref number I was given on the 25th of July, was told the reference number was invalid as it "doesnt start with a 2" and no refund had yet been processed. I was then given another ref number (***5) yesterday and told that I'll receive my refund within the next 7 working days. Surprise surprise motherf*cker!!! This is not the case!!! Telkom once again doesnt fail to add drama and frustration to one's life!!!! I just received a call from them now stating that there has been a problem with duplicate requests for my refund (after being told yesterday that the first refund request was never processed) and that "IT is looking into it" (I'm a senior information security specialist in the biggest bank in the country and don't understand why IT would be involved in a refund f*ck up). I've now been told that the refund will happen once this is resolved and when I asked how long this will take was told "sometime this month". Come on Telkom, I'm one of those people who you never had to chase for money... in fact, I've always been in a credit with you... so please, I implore you... pay me back my f*cking money immediately.