Pathetic Service as usual!!

We went to the Telkom branch on 25 Oct 2015 in the Garden Route Mall in George to cancel our wi-fi account due to No reception. we completed forms that they loaded on the system case no: ***5 and FA no: ***. As expected nothing was done. My husband called 8 Dec 2015 to follow up - hold on for 90 minutes after which a Pilile, Stilelo and Centine could not assist and when he requested to speak to the manager, Mr Menzi Maghubane he was put on hold for 30 minutes so he hanged up. I went back to the Garden Route Mall just to get the same answer - nothing has been done - they will call HO and call me that same afternoon - well as we all know that did not happen! We went back to the Garden Route branch on 15 Jan 2016 and YES same story from Ziyanda- it is on the system but nothing was done. We insisted to speak to the manager Mr Mohammed Patell who promised to call HO direct and get back to us within 2 to 3 working days. Needless to say up until today we never received a call. Funny enough we received a call from Zipho today regarding an upgrade? Telkom is always quick to give you a contract but try to cancel it - what a joke!!