Pathetic service as usual

Telkom your service is PATHETIC!!! We have an \uncapped"ADSL line. The joke is...it's NOT uncapped. When you decide we have used enough data you activate a Fair Using Policy...only it's not fair at all. Reducing our speed to 0.01mbps is not throttling but actually disconnecting my services because you cannot even open the browser at that speed. You are de*****ing your client and most certainly not treating customers fairly. And please do not bother responding to this post id you are planning to send me your generic message about how you apologise for the inconvenience and are working to resolve the matter!"""