Pathetic service as always!

<p>Upgraded from my Telkom 2Mbps capped ADSL package to Telkom's new HomeUnlimited Uncapped 10Mbps package on Tuesday 1 August 2017, spoke to a Allisa who said the request will be sent through the same day and my line will be upgraded in the next 24-48 hours. It's Thursday evening, I've contacted Telkom Sales only to find out that the request was only sent through today (Thursday 3 August 2017) - 2 days later after my inital call. What useless service is this that your consultants can't even provide proper assurance and no issues to your customers? </p>