pathetic service as always

<p>My phone is not working for a week which means my wifi is not either because it needs a telephone line . I called last Monday and logged a fault via sms and was told my fault is being looked into. I called to daily to follow up and was told it's being escalated and of course I was cut off a few times because I'm sure the staff at telkom are tired of receiving complaints about their shoddy service . To date nobody from telkom has called or come out. I'm paying for a service I don't have but Telkom doesn't give a toss about that . A colleague of mine says she is without a phone line for 2 weeks and telkom has done nothing. Please let me know if telkom is capable of resolving customer complaints or should I take my business elsewhere . </p>