FS
Francois S

1 reviews | Active since Mar 2015

11 Dec 2015, 10:53

Pathetic service as always!

So I logged a call with Telkom for them to move my current residential line to my new house.<br> Which still in the same area and will connect to the same exchange. Then I get a message that my account is in arrears....but with snail mail you never get your invoice on time, so I went online and paid more that the invoice was. So I re-app**** for the line move....just to get another message the next day that the account is still in arrears. Which it is not!!! But DAYA...who send the sms, with a number to contact her on, which doesn't exist...doesn't help either. Cause you just can't contact her at ALL!!!<br> So I am moving into my new house tomorrow....with no DSL, because Telkom.....well, let's not get rude. They are state owned after all!<br>

0
Replies (1)
Telkom
Telkom's reply11 Dec 2015, 12:20
Official
Hello Francoisst123,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM177348

Regards
Narriman
Telkom Social Media Team