Pathetic service and work ethic

<p>Spoke to Roberta Vermeulen in Jan 2016 to update baking details. This was not done and I only realized 6 months later. Even then when I spoke to manager called Phumelela she assured me this would be done and that I need to make the last manual deposit. I was happy to accept that provided that my service was not suspended. Called again on 11 Aug 2016 and spoke to Thyrelle Patrick and requested he escalate this to a manager. A call back was promised and I never received that. Had to call in again and spoke to a very rude Thandeka Mbatha who lacks respect for clients. Everything about her was pathetic. She **** about there not being manager and **** about notes from 4 hrs ago or more do not reflect on system. That to me sounded like someone who is lazy and ***********. She clearly does not know what customer service is all about. Her manner of approach was quite aggrevating and provocative. I dropped the call and called in and spoke to Thembela Duma who kept me on hold for over 5 mins for no **** reason. Also, another one who clearly does not like her job. I spoke to a very helpful Samkelisiwe Lunga who deserves a lot of recognition for her effort to appease me. She ensured I spoke to a manager who was apparently not there. She's an asset to the company. I await feedback regarding this escalation. I pretty much tired of Telkom. I'm not big on complaining at all but this is just beyond me. I won't even renew the contract. I deserve compensation for all this. This company lacks work ethic and decent service. It's shocking.</p>