PATHETIC SERVICE AND VERY ARROGANT STAFF

FIRSTLY I WANT TO TELL THE STAFF IN THE CALL CENTRE THAT THEY ARE THE MOST ARROGANT / NO MANNERED PEOPLE I HAVE EVER COME ACROSS. I HAVE SIGNED A DEBIT ORDER TO BE DEBITED ON THE 25TH OF EACH MONTH. TELKOM DID NOT DEBIT MY ACCOUNT WHEN IT WAS SUPPOSE TO BE DEBITED. THEREFORE I MADE A DIRECT TRANSFER INTO THE ACCOUNT BECAUSE OF THE DIRECT TRF I WAS CHARGED AN ADDITIONAL R220.00. WHEN I SPOKE TO CALL CENTRE THEY TOLD ME IT WAS FOR THE DEBIT ORDER THAT DIDNT GO OF ONE MONTH I GET BILLEDM R749.00 THIS MONTH I AM DEBITED R1400.00 WHEN I PHONED I WAS HOLDING FOR 45 MINUTES BEFORE I GOT THROUGH TO A CONSULTANT OBVIOUSLY TELKOM DISCONTINUED MY SERVICE ON THE DAY THE DEBIT ORDER WAS SUPPOSE TO GO OFF. WHEN I SPOKE TO THE CALL CENTRE AGENT SHE HAVE THE NERVE TO TELL ME ITS MY PUNISHMENT FOR PAYING LATE WHEN I TOLD HER I WILL REPORT HER TO HER MANAGER HER WORDS AND I QUOTE GO AHEAD MAKE MY DAY .. I WAS LIKE *** !!!!!!!!!!!! NOW IT WILL TAKE 3 WORKING DAYS BEFORE MY SERVICE IS RECONNECTED - THEY ARE VERY QUICK TO DISCONNECT YOUR SERVICE ON THE DAY THE DEBIT ORDER IS SUPPOSE TO BE DEBITED. AND WHAT HAPPENED TO THE GRACE PERIOD THAT WAS IMPLEMENTED WITH THE NATIONAL LOCKDOWN GUESS TELKOM FALLS UNDER A NEW LAW ... WHY IS THERE AN OPTION TO PAY YOUR ACCOUT VIA DIRECT TRF IF YOU GET CHARGED EXTRA THEN I MUST HEAR I MUST SUFFER THE CONSIQUENCES OF PAYING LATE WHERE I AGREED ON A DEBIT ORDER THE 25TH OF EACH MONTH.